Refund Policy

At Midnight Catch Antique, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the following conditions:

• Eligibility
• To be eligible for a refund or exchange, the following conditions must be met:
• The item must be returned in its original condition, unused, and with all original tags and packaging intact.
• The return must be initiated within [insert number] days of the purchase date.
• Proof of purchase is required, such as a receipt or order confirmation.
• Items Not Eligible for Refund or Exchange
• Certain items are not eligible for a refund or exchange, including:
• Custom or personalized items
• Gift cards
• Clearance or sale items
• Refund Process
• To request a refund or exchange, please contact our customer service team at admin@midnightcatch.com.au to initiate the return process. Once your return is approved, you will be provided with instructions on how to return the item.

Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria outlined above. If the item is approved for a refund or exchange, we will process the refund to the original method of payment or issue store credit for exchanges.

Please note that shipping and handling charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

• Damaged or Defective Items
• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your request.
• Lost or Stolen Packages
• We are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. However, if you believe your package has been lost or stolen, please contact us, and we will work with you to resolve the issue.
• Changes to This Refund Policy
• We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for any updates.
• Contact Us
• If you have any questions or concerns about our Refund Policy or the return process, please contact us at [insert contact email or mailing address].

By making a purchase from Midnight Catch Antique, you agree to the terms and conditions outlined in this Refund Policy.